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Using the Toolkit on macOS 10.15 Catalina

Using the Toolkit on macOS 10.15 Catalina

The Apple release of macOS 10.14 (Mojave) introduces a new privacy feature that requires users to allow apps to access files and folders in protected locations. When certain applications try to access files and folders in a protected location for the first time, the operating system prompts the user to grant access, for example:

The number of protected locations expanded with the release of macOS 10.15. For Toolkit to function fully as intended, Mac users must give Toolkit permissions to the specific location it requests. Not granting permission will result in possible errors or limit the functionality of the Toolkit (see example below).


To give Toolkit access to a protected location:

 1. On your Mac, choose the Apple menu > System Preferences, then click Security & Privacy.

 2. Click the Privacy tab.

 3. Select a location from the sidebar on the left, for example, Photos or Files and Folders.

 4. In the list of applications on the right, select Toolkit or specific items that the Toolkit can access, such as Removable Volumes, Documents Folders, and so on.

 5. You must close Toolkit for the changes to access to take effect.

 6. Repeat the process for the other locations.


Access Errors and Problems

  * If the Removable Volume entry is unchecked, Toolkit may report "No Readable Volume" as to status.

  * If folders are unchecked, Toolkit may not be able to synchronize folders in the Sync Plus plan.

  * If unchecked, Toolkit cannot sync photos in the Sync Plus plan.

If Toolkit is still having issues, try granting Full Disk Access. This will resolve the permissions-related issue Toolkit is experiencing.



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