If this is the first time using the device or the device has recently been restored, please follow the instructions in Answer ID 14284: How to set up a My Cloud Storage device.

  1. Using a computer that is connected to the same network as the My Cloud PR4100 device, launch a web browser
  2. Enter either the name (or IP Address) of the My Cloud PR4100 device into the URL field of the web browser. For example:
  3. The Dashboard Login screen will be displayed
    • Enter the Username (default = ‘admin’)
    • Enter the Password (No password by default)
    • Note:
      If the device was set up using mycloud.com/setup, please enter the device Username and Password created during the setup process. If this information is not available, the device needs to be reset in order to log in to the Dashboard.


  4. The My Cloud PR4100 device Dashboard will be displayed


IMPORTANT Important: If the Dashboard is not accessible and the device has already been reset, there are a few additional steps to try:
  1. Unplug the network router's power cord and wait 30 seconds. Reconnect power to the router and wait for it to restart
  2. Power Cycle the My Cloud PR4100 device
  3. Ensure the Power LED on the My Cloud PR4100 device is solid blue indicating it is ready to use
  4. If still unable to access the device, please Contact Us for additional troubleshooting

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Published 08/20/2018  |   Updated 04/25/2019

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